Privacy Policy
Last Updated 04/30/2026
Privacy Policy – MiElle Wellness
Effective Date: 04-30-2026
MiElle Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, and protect your information when you use our website and telehealth services.
1. Information We Collect
We may collect the following:
Personal information (name, date of birth, address, email, phone number)
Health information related to treatment (medical history, medications, lab results)
Payment and billing information
Technical data (IP address, browser type, device information)
2. How We Use Your Information
We use your information to:
Provide telehealth services and treatment
Communicate with you about appointments and care
Process payments
Improve our website and services
Comply with legal and regulatory requirements
3. HIPAA Compliance
MiElle Wellness complies with the HIPAA (Health Insurance Portability and Accountability Act). Your protected health information (PHI) is handled in accordance with applicable privacy and security standards.
4. Sharing of Information
We may share your information with:
Licensed healthcare providers within our practice
Laboratories and pharmacies involved in your care
Secure third-party service providers (e.g., EMR, payment processors)
As required by law
We do not sell your personal or health information.
5. Cookies and Tracking
Our website may use cookies or analytics tools to enhance user experience and monitor website performance.
6. Data Security
We implement administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.
7. Your Rights
You may:
Request access to your personal data
Request corrections to inaccurate information
Request limitations on certain uses
8. Third-Party Services
Our website may link to third-party platforms. We are not responsible for their privacy practices.
9. Contact Us
If you have questions about this policy or your data:
Email: info@miellewellness.com
10. Updates
We may update this policy periodically. Changes will be posted on this page with an updated effective date.
Medical Disclaimer – MiElle Wellness
The information provided on this website is for educational and informational purposes only and is not intended as medical advice.
No Medical Advice
Content on this site should not be used as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider regarding any medical condition.
No Provider-Patient Relationship
Use of this website does not establish a provider-patient relationship with MiElle Wellness. A formal relationship is only established after completing required intake, consent, and consultation processes.
Individual Results May Vary
Results from hormone replacement therapy (HRT), weight loss programs, and other treatments vary from person to person. No guarantees are made regarding outcomes.
Emergency Situations
If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
External Links
We may provide links to third-party websites. We are not responsible for the content or accuracy of those sites.
Limitation of Liability
MiElle Wellness disclaims liability for any decisions made based on information provided on this website
Refund Policy – MiElle Wellness
Effective Date: 04-30-2026
At MiElle Wellness, we are committed to providing high-quality telehealth services. Due to the nature of medical services, our refund policy is as follows:
1. Medical Services (Non-Refundable)
All medical services, including consultations, evaluations, and provider time, are non-refundable once completed.
2. Missed or Late Appointments
Missed appointments (“no-shows”) are non-refundable
This office requires 48-hour notice if you are unable to keep your new patient or initial visit and 48-hour notice if you cannot keep your follow-up or routine visit. If you miss an appointment or fail to give sufficient notice, you will be charged $25.00 for that missed appointment. This payment is expected before any further treatment is provided
3. Packages and Programs
Program fees (e.g., weight loss or HRT programs) are non-refundable once initiated
If a program has not yet started, refund requests may be considered on a case-by-case basis
Patient may cancel their membership at any time. To avoid renewal charges, cancellation requests must be submitted at least thirty (30) days prior to next billing date through secure portal or email.
4. Medications
No refunds will be issued for medications once prescribed or dispensed by pharmacy
This includes hormone therapy and weight loss medications due to safety and regulatory requirements
5. Lab Testing
Lab fees are non-refundable once ordered or processed
6. Technical Issues
If you experience technical issues that prevent completion of your visit, please contact us. We may reschedule your appointment at no additional cost.
7. Exceptional Circumstances
Refunds may be considered at the sole discretion of MiElle Wellness in rare or exceptional situations.
8. Chargebacks
Initiating a chargeback without contacting us first may result in termination of services and additional administrative review.
9. Contact Us
If you have questions regarding this policy:
Email: info@miellewellness.com